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In a day and age where fast has replaced friendly and convenience has replaced courtesy, there is a strange trend happening – many patients, when they get sick, no longer call their doctor. Assuming they will never be seen that same day, they go to a walk-in clinic or rely on the unreliable world of the Internet to diagnose themselves.
This is a trend one doctor is doing his part to combat, and if the popularity of his practice is any indication, he is doing a fine job of it.
Dr. William Harvey is a Madisonville native who was inspired by local “Iron Man” doctors, men who worked 12 hours and saw 70 patients a day. Those men were good role models, but according to Dr. Harvey, “I wasn’t sure I wanted to work as hard as they did…but I ended up doing so!” After getting his medical degree from UT Memphis and completing his residency at UT Medical Center, he opened his own practice in Monroe County in 1979.
Back then, general practitioners were not just office physicians – they worked the ER and sometimes even delivered babies! Aside from accumulating a broad repertoire of skills, Dr. Harvey’s upbringing and experience in Monroe County helped to show him what customer service is supposed to look like – taking time with one’s patients, getting to know them and offering the comprehensive care each individual deserves.
Treating a patient isn’t necessarily about treating one ailment at a time or ordering expensive tests – it’s about knowledge gained from taking the time to dig deep into all of a patient’s concerns and putting the pieces together to devise a treatment plan. And when patients unexpectedly get sick, they should be able to count on seeing the doctor who knows them and their medical history best. Dr. Harvey understands this, and it’s why he’s always made sure he is available to see his patients when they need him.
Although Dr. Harvey will always cherish his decades of work in Monroe County, the move to Knoxville offered him a good change of pace. At his new office in the Choto area, he is still able to see his regular, longstanding patients but also meets new people from the neighborhood. He has good parking, a great staff and, with far fewer patients, the flexibility to fit people in that call him that day. His focus on customer service is precisely why people still drive from Sweetwater to his new office location to see him and why his practice will surely continue to thrive for many years to come!
Dr. Harvey’s new office is located at 1612 Choto Markets Way. If you would like to schedule an appointment with Dr. Harvey, call 865-218-7485 or visit TennovaMedicalGroup.com.